About the job

Job Description: Greater Charlotte Branch Director

Location: Charlotte, NC (In-Person Required)

Salary Range: $60,000 - $65,000

To be considered for the position, you must submit your resume and a cover letter to info@ncdiaperbank.org.

About The Diaper Bank of North Carolina (DBNC)

At DBNC, we believe that dignity begins with the basics. Access to diapers, period products, and adult hygiene supplies shouldn’t be a barrier to health, opportunity, or self-worth. That’s why we partner with community organizations and mobilize volunteers across North Carolina to make sure every person has access to the hygiene essentials they need to thrive.

We’re searching for a passionate, relationship-driven Greater Charlotte Branch Director to lead our branch operations, strengthen partnerships, support donor stewardship, and grow community engagement throughout the Greater Charlotte Area. If you love serving the community, building lasting connections, leading strong teams, and advancing impactful initiatives: we want you to apply.

Position Overview

The Greater Charlotte Branch Director will lead the day-to-day operations of DBNC's Charlotte branch, ensuring the efficient movement of people, products, and services. This role is a critical leadership position, directly managing the volunteer and warehouse manager, leading local donor stewardship, and representing DBNC at local events. The Director will also be responsible for managing the Period Power program and launching the EHUB initiative within the first 9 months of the role. This position reports directly to the Chief of Staff and works closely with the Executive Director and Chief Operations Officer as well as collaboratively across the organization to drive impact and expand DBNC’s mission.

Key ResponsibilitiesCommunity, Partner & Donor Engagement

• Serve as the lead liaison for local partners, representing DBNC at outreach events, partner meetings, and community gatherings across the Charlotte region.

• Cultivate and manage relationships with new and existing community partners to expand DBNC’s reach and impact.

• Organize and facilitate community meetings, outreach sessions, and information-sharing events to deepen local engagement and raise awareness of DBNC’s mission.

• Work closely with the Development team to engage local donors, manage donor relationships, and coordinate fundraising events.
  

Volunteer & Warehouse Management

• Directly manage and oversee the Volunteer and Warehouse Manager to ensure the smooth operation of daily logistics and strong customer service, including volunteer experience, scheduling, group engagement, and warehouse organization.

• Support a strong vision for volunteer stewardship programming, coordinate volunteer shifts and create a productive, meaningful volunteer experience, emphasizing education, engagement, and recognition.

• Ensure that inventory is well-managed and partner orders are fulfilled on time and accurately.

• Facilitate volunteer events along side Volunteer and Warehouse Manager and attend networking events.
  

Period Power Program & EHUB Launch

• Oversee the successful implementation and expansion of the Period Power program in the Charlotte area, ensuring that community members have access to essential period products in schools across Charlotte Mecklenburg County.

• Lead the development and launch of EHUB (our mobile bank) within the first 9 months, expanding access to hygiene products where they are needed most.
  

Development & Fundraising

• Develop and execute strategies for donor engagement, including stewardship, recognition, and organizing local fundraising events.

• Work closely with the Development team to ensure alignment between outreach efforts and fundraising goals.

• Provide regular updates to the leadership team on fundraising outcomes and community impact.

Branch Operations Leadership

• Lead the branch’s operations, ensuring alignment across people, products, and processes to meet the needs of the community and partner organizations.

• Oversee daily operations, including volunteer scheduling, order preparation, and warehouse organization.

• Implement and monitor systems to ensure the efficiency and effectiveness of branch operations, in collaboration with the Chief Operations Officer and other departments.

• Leverage technology (Teams, Outlook, Monday, Golden) to track projects, inventory, and other operations.

Required Competencies

• You’ve Got a Knack for Enterprise Leadership: You’ve got proven experience in managing teams, motivating staff, and leading towards a common vision. You’re authentic, competent and humble.

• You’re a Gifted Relationship Builder: You’re exceptional at connecting with people, listening, and fostering long-term partnerships. People trust you and you give them good reason to.

• You’ve Got a Record of Outstanding Results: You’re highly accountable and ensure not only that we achieve our Branch goals, but that it feels great along the way. You lead the way for processes, people and systems to move in coordination towards greater impact.

• You’re Community-Centric: You demonstrate a strong understanding of community strengths and dynamics and how to engage diverse community stakeholders. You know those who are closest to their problems and dreams are the ones whose voices should be leading the way.

• You’re Hyper Organized & Efficient: You’re able to manage complex projects and multiple priorities in a dynamic environment while keeping cool and taking great care of yourself.

• You Got a Passionate for the Mission: You’ve got a deep commitment to DBNC’s mission of providing essential hygiene products and promoting dignity for all.

Other Requirements:

• Bachelor’s degree or 5+ years of relevant experience in operations, volunteer management, or community outreach.

• Proven leadership experience, including managing teams and overseeing operations.

• Tech-savvy, with proficiency in Microsoft Suite, Google Suite, and project management tools (Monday, Teams, Golden).

• Strong communication and interpersonal skills.

*Don’t have all the reqs but are passionate about our mission? We still want you to apply.

Your First 90 Days:

• Get to know the DBNC’s team, partners, volunteers, and community presence in Charlotte.

• Manage volunteer shifts and oversee branch operations alongside the Volunteer + Warehouse Manager.

• Represent DBNC at local events and deepen engagement efforts with community partners.

• Support donor stewardship and organize fundraising events.

Why Join DBNC?

• You’ll work in a collaborative, energized environment.

• You’ll have the opportunity to lead programs that make a direct impact on families in North Carolina.

• You’ll be part of a mission-driven team that is passionate about making a difference.

• We offer competitive pay, strong benefits, and a culture that celebrates kindness, impact, and innovation.

Application Instructions

Excited to help us grow our reach and deepen our impact? Submit your resume and a cover letter to info@ncdiaperbank.org. Diaper On!

About the job:

Location: Charlotte, NC (In-Person Required)

Salary Range: $40,000 - $45,000

For your application to be considered, please send your resume and a cover letter to info@ncdiaperbank.org.

About The Diaper Bank of North Carolina (DBNC)

At DBNC, we believe that dignity begins with the basics. Access to diapers, period products, and adult hygiene supplies shouldn’t be a barrier to health, opportunity, or self-worth. That’s why we partner with community organizations and mobilize volunteers across North Carolina to make sure every person has access to the hygiene essentials they need to thrive.

Our Greater Charlotte branch is where the magic happens - products come in, volunteers give their time and energy, and partner orders are packed with care. To keep it all moving with purpose and heart, we’re hiring a Volunteer + Warehouse Manager reporting to the Greater Charlotte Branch Director.. If you’re passionate about dignity, love leading large-scale, high impact operations, volunteer engagement and co-leading, we want you to apply!

Position Overview

The Volunteer + Warehouse Manager is a logistics-minded, people-loving leader who keeps DBNC’s warehouse humming. This role is responsible for overseeing daily warehouse operations, tracking inventory, managing inventory flow, and ensuring that outgoing orders are fulfilled accurately and on time. This role works closely with the Chief Operations Officer to ensure smooth, efficient and error free order-filling.

You’ll create a seamless experience for volunteers and partners, from the moment they walk in the door to the moment their order is on its way.

Key ResponsibilitiesWarehouse Operations & Order Fulfillment

• Lead day-to-day warehouse operations, ensuring the space is safe, organized, and mission-aligned.

• Oversee and implement inventory organization, incoming donations, and outgoing deliveries.

• Coordinate with the Outreach Manager to ensure partner orders are prepared and fulfilled accurately and on schedule.

• Maintain clear and up-to-date systems for tracking inventory and order flow.

• Collaborate with other branches and the central team to streamline warehouse processes.

Volunteer Engagement & Shift Leadership

• Co-manage DBNC’s volunteer program alongside the Outreach Manager, with a focus on the on-site volunteer experience.

• Lead engaging and efficient warehouse volunteer shifts, providing training, support, and appreciation.

• Maintain a positive, welcoming, and inclusive space where volunteers feel empowered and connected to DBNC’s mission.

• Support group volunteer experiences in partnership with the Outreach Manager, including corporate and civic groups.

• Support a variety of volunteer options, including onsite and at-home volunteer wrapping experiences.

• Leverage and keep current a toolkit for strong, meaningful and consistent volunteer execution.

Branch Operations

• Working in lockstep with the Greater Charlotte Branch Director to ensure alignment across people, product, and process.

• Coordinate daily logistics to keep operations running smoothly - from scheduling volunteers to preparing orders to organizing the space.

• Communicate proactively and regularly with the Greater Charlotte Branch Director to address needs, solve problems, and build shared strategies.

• Leverage technology to communicate across the state via Teams, Outlook.

• Use a variety of tech platforms to track projects, inventory and other business including Monday and Golden.

• Amplify the stories of our work to spread and share with our social media team

Required Competencies:

• You’re a Systems Thinker: You can see how moving parts connect and build systems to keep things flowing.

• You’re a Warehouse Operations Pro. You know warehouses. You know good flow, safe practices and how to manage the multiple moving parts and people of operational warehouse flows.

• You’re a Detail-Oriented Doer: You care about the little things, from accurate inventory tracking to neat supply stacks. You use technology to create more ease and efficiency in your work and are adept at Microsoft and Google platforms.

• You’re Warm + Welcoming: You make volunteers feel valued and at home in the warehouse.

• You are the Picture of Calm Under Pressure: When orders pile up or schedules shift, you stay grounded and solutions-focused.

• You’ve got a Passion for the Mission: You care deeply about dignity and equity and want to build that into every package that leaves the warehouse and every volunteer who steps through our doors.

Other Requirements*:

• Bachelor’s degree or 3+ years of equivalent combined experience in volunteer and warehouse management

• Proven record of results in volunteer engagement

• Passionate about the mission of The Diaper Bank of North Carolina

• Excellent external and interpersonal communication skills

• Tech savvy among various platforms like Google Suite, Microsoft Suite, Monday

*Don’t have all the reqs but are passionate about our mission? We still want you to apply.

Your First 90 Days

• Get to know the team, volunteers and partner organizations

• Lead volunteer shifts, introduce yourself to our incredible volunteer base and elevate our Charlotte volunteer experience

• Master our warehouse tools, tech, systems, and spaces

• Support outgoing order fulfillment and help refine systems for greater flow and accuracy

• Host volunteer groups and community visitors

Why Join DBNC?

• You’ll lead the operations of a warehouse that brings dignity to thousands of families.

• You’ll work alongside a supportive, creative team who values mission and each other.

• You’ll build systems, engage volunteers, and see the real-time impact of your work.

• We offer competitive pay, strong benefits, and a culture that celebrates kindness, impact, and innovation.

Application Instructions

If you're energized by movement, meaning, and working side-by-side with others for a powerful mission, we’d love to meet you. Please send your resume and a cover letter to info@ncdiaperbank.org.

Diaper on!